A Hero’s Heart (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (the “Site”) or interact with us online. By using our Site, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

 

• Personal Information: We collect personal information that you voluntarily provide, such as your name, email address, phone number, mailing address, and payment information when you make a donation, sign up for our newsletter, apply for a scholarship, or register for Hero’s Status.

• Non-Personal Information: We automatically collect non-personal information, such as IP addresses, browser type, operating system, and browsing behavior on our Site. This information helps us analyze trends and improve the Site’s functionality.

• Cookies and Tracking: We use cookies and similar technologies to enhance your experience on our Site, analyze usage patterns, and deliver personalized content. You may manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

 

We use your information to:

 

• Process donations, including recurring donations through the Hero’s Status program.

• Send receipts, acknowledgments, and other transactional communications.

• Respond to inquiries, provide customer support, and send updates about our programs and events.

• Personalize your experience on our Site and improve our content.

• Analyze and improve the performance of our Site.

• Comply with legal obligations, protect our rights, and prevent fraud.

 

3. Sharing of Your Information

 

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

 

• Service Providers: We engage third-party service providers to help with payment processing, email delivery, and Site analytics. These providers are only permitted to use your information for services they provide to us.

• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process, or to protect the rights, property, or safety of A Hero’s Heart and others.

• Event Partners: If you participate in events or activities co-sponsored by A Hero’s Heart, we may share your information with our event partners to facilitate the event or activity.

 

4. Your Choices

 

• Opt-Out of Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

• Manage Cookies: You can control cookie settings through your browser preferences. Note that disabling cookies may limit your access to certain features on our Site.

• Access, Update, or Delete: You have the right to access, update, or delete your personal information. Contact us at [Insert Contact Email] to submit a request. We will respond within a reasonable timeframe and comply with legal requirements.

 

5. Security

 

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account and password.

 

6. Third-Party Links

 

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

7. Children’s Privacy

 

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete it promptly. Parents or guardians may contact us to request the removal of their child’s information.

 

8. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new effective date. Your continued use of our Site after the changes become effective constitutes acceptance of the revised Privacy Policy.